Refunds & Exchanges

Refunds
No refunds, no exceptions! Once you submit your order, it cannot be refunded or changed.
Only under exceptional circumstances, usually due to us determining your order has a high potential for fraud, we may issue you a refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ByKiyOnline@gmail.com.

Sale items
Only regular priced items may be exchanged if defective or damaged, unfortunately sale items cannot be refunded.

Exchanges
Exchanges only under the conditions specified below.
Only regular priced items may be exchanged and only if the items are defective or damaged. We must receive it within seven (7) business days of it being originally delivered. If you need to exchange it for the same item, send us an email at ByKiyOnline@gmail.com. Be sure to include your name and order number in the email.

Shipping
To return your product, you must first email us at ByKiyOnline@gmail.com in order to get an RMA Number. We will not process any exchanges without a valid RMA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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